/ 28 March 2023

No latitude for data-hacked customers

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Early this month, consumer finance provider Latitude Financial said its systems had been hacked and about 330,000 identification documents were stolen. It also warned that the number would grow, but there was a gasp yesterday when the company provided an update… There are 14 million customers who accessed finance via retailers including Harvey Norman, JB Hi-Fi, The Good Guys and Apple caught up in the hack. The driver’s licence numbers of 7.9 million Aussie and Kiwi customers have been stolen, along with 53,000 passport numbers. An additional 6.1 million records were also taken, most of which were over a decade old. Latitude boss Ahmed Fahour says the company will reimburse customers who replace their stolen ID documents and they’re working with the government on an investigation, but reports say a fine of up to $50 million is on the table if negligence is proven. Fahour, who is in his last week in the job, again apologised to customers.  

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